{"id":25964,"date":"2021-07-26T14:22:44","date_gmt":"2021-07-26T12:22:44","guid":{"rendered":"https:\/\/www.tibagroup.com\/libro-reclamaciones\/"},"modified":"2024-03-27T09:34:32","modified_gmt":"2024-03-27T08:34:32","slug":"livro-reclamacoes","status":"publish","type":"page","link":"https:\/\/www.tibagroup.com\/pt\/livro-reclamacoes","title":{"rendered":"Livro de reclama\u00e7\u00f5es"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-krg6645y-b35dbca9b9e30cf5f11ba8e384e2fc7b\">\n.avia-section.av-krg6645y-b35dbca9b9e30cf5f11ba8e384e2fc7b{\nbackground-color:#b1d1f1;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-krg6645y-b35dbca9b9e30cf5f11ba8e384e2fc7b main_color avia-section-small avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-parallax av-minimum-height av-minimum-height-100 av-height-100  container_wrap sidebar_right'   data-av_minimum_height_pc='100' data-av_min_height_opt='100'><div class='container av-section-cont-open' ><main  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-25964'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4jk2xo-c626c2d9f17072e3e045e9dc5dfd8f4c\">\n.flex_column.av-4jk2xo-c626c2d9f17072e3e045e9dc5dfd8f4c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4jk2xo-c626c2d9f17072e3e045e9dc5dfd8f4c av_two_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-krg66pvq-a9bf21d1ace419fdba9971dcd976f99f\">\n#top .hr.hr-invisible.av-krg66pvq-a9bf21d1ace419fdba9971dcd976f99f{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-krg66pvq-a9bf21d1ace419fdba9971dcd976f99f hr-invisible  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-lu9hzjhy-5e04242d7312be1399a20f10f31a97f9 '  ><div class='avia_textblock' ><p><strong>Livro de reclama\u00e7\u00f5es<\/strong><\/p>\n<p>Por favor, forne\u00e7a-nos os detalhes relevantes da opera\u00e7\u00e3o para que possamos analis\u00e1-la e entrar em contacto consigo.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22a4rw-30c15c5d52070ac28d7da421c65c3cac\">\n.flex_column.av-22a4rw-30c15c5d52070ac28d7da421c65c3cac{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-22a4rw-30c15c5d52070ac28d7da421c65c3cac av_three_fifth  avia-builder-el-4  el_after_av_two_fifth  avia-builder-el-last  flex_column_div 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action='\/pt\/wp-json\/wp\/v2\/pages\/25964#gf_30' data-formid='30' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_30' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_30_5\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Sobre si<\/h2><\/li><li id=\"field_30_1\" class=\"gfield gfield--type-text gfield--input-type-text gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_1'>Nome<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_30_1' type='text' value='' class='medium'    placeholder='Nome' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_30_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_30_3' type='email' value='' class='medium'   placeholder='Email' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_30_2\" class=\"gfield gfield--type-text gfield--input-type-text gf_left_half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_2'>Empresa<\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_30_2' type='text' value='' class='medium'    placeholder='Empresa'  aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_30_4\" class=\"gfield gfield--type-text gfield--input-type-text gf_right_half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_4'>Telefone<\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_30_4' type='text' value='' class='medium'    placeholder='Telefone'  aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_30_6\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Dados para embarque<\/h2><\/li><li id=\"field_30_18\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_18'>Tipo de incidente<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_18' id='input_30_18' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Tipo de incidente<\/option><option value='Queixa' >Queixa<\/option><option value='Reclama\u00e7\u00e3o' >Reclama\u00e7\u00e3o<\/option><\/select><\/div><\/li><li id=\"field_30_19\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_19'>Operador da TIBA que o atendeu<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_19' id='input_30_19' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Operador da TIBA que o atendeu<\/option><option value='Transit\u00e1rio' >Transit\u00e1rio<\/option><option value='Despachante aduaneiro' >Despachante aduaneiro<\/option><\/select><\/div><\/li><li id=\"field_30_7\" class=\"gfield gfield--type-select gfield--input-type-select custom-opt gf_left_third gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_7'>Escrit\u00f3rio da TIBA com que lidou<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_30_7' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Escrit\u00f3rio da TIBA com que lidou<\/option><optgroup label='Angola'><option value='lad' >Luanda<\/option><\/optgroup><optgroup label='Argentina'><option value='bue' >Buenos Aires<\/option><option value='mdz' >Mendoza<\/option><option value='sla' >Salta<\/option><\/optgroup><optgroup label='Brasil'><option value='vcp' >Campinas<\/option><option value='cxj' >Caxias do Sul<\/option><option value='cwb' >Curitiba<\/option><option value='itj' >Itaja\u00ed<\/option><option value='joi' >Joinville<\/option><option value='gru' >S\u00e3o Paulo<\/option><option value='vix' >Vit\u00f3ria<\/option><\/optgroup><optgroup label='Cabo Verde'><option value='rai' >Praia<\/option><\/optgroup><optgroup label='Chile'><option value='ccp' >Concepci\u00f3n<\/option><option value='scl' >Santiago de Chile<\/option><\/optgroup><optgroup label='China'><option value='ngb' >Ningbo<\/option><option value='tao' >Qingdao<\/option><option value='sha' >Shanghai<\/option><option value='szx' >Shenzhen<\/option><option value='tsn' >Tianjin<\/option><option value='xmn' >Xiamen<\/option><\/optgroup><optgroup label='Col\u00f4mbia'><option value='baq' >Barranquilla<\/option><option value='bog' >Bogota<\/option><option value='Bogota Free Zone' >Bogot\u00e1 Zona Fraca<\/option><option value='bun' >Buenaventura<\/option><option value='clo' >Cali<\/option><option value='ctg' >Cartagena<\/option><option value='mde' >Medell\u00edn<\/option><option value='pei' >Pereira<\/option><\/optgroup><optgroup label='Rep\u00fablica Dominicana'><option value='sdq' >Santo Domingo<\/option><\/optgroup><optgroup label='Equador'><option value='gye' >Guayaquil<\/option><option value='uio' >Quito<\/option><\/optgroup><optgroup label='El Salvador'><option value='sal' >San Salvador<\/option><\/optgroup><optgroup label='Guatemala'><option value='gua' >Cidade da Guatemala<\/option><\/optgroup><optgroup label='Hong Kong'><option value='hkg' >Tsim Sha Tsui<\/option><\/optgroup><optgroup label='Mexico'><option value='mex' >Cidade do M\u00e9xico<\/option><option value='gdl' >Guadalajara<\/option><option value='leo' >Le\u00f3n<\/option><option value='mid' >M\u00e9rida<\/option><option value='mty' >Monterrey<\/option><option value='qro' >Queretaro<\/option><\/optgroup><optgroup label='Marrocos'><option value='casablanca' >Casablanca<\/option><option value='amoudden' >T\u00e2nger<\/option><\/optgroup><optgroup label='Mo\u00e7ambique'><option value='mpm' >Maputo<\/option><\/optgroup><optgroup label='Panam\u00e1'><option value='pty' >Cidade do Panam\u00e1<\/option><option value='onx' >Zona Franca de Colon<\/option><\/optgroup><optgroup label='Peru'><option value='lim' >Lima<\/option><\/optgroup><optgroup label='Portugal'><option value='cbp' >Coimbra<\/option><option value='lis' >Lisboa<\/option><option value='opo' >Porto<\/option><option value='sie' >Sines<\/option><\/optgroup><optgroup label='Espanha'><option value='alg' >Algeciras<\/option><option value='alc' >Alicante<\/option><option value='bcn' >Barcelona<\/option><option value='bio' >Bilbau<\/option><option value='lpa' >Las Palmas<\/option><option value='mad' >Madrid<\/option><option value='tci' >Tenerife<\/option><option value='vlc' >Val\u00eancia<\/option><option value='vgo' >Vigo<\/option><\/optgroup><optgroup label='Tun\u00edsia'><option value='tunis' >Rades<\/option><option value='sfax' >Sfax<\/option><option value='sousse' >Susa<\/option><\/optgroup><optgroup label='Turqu\u00eda'><option value='ist' >Istambul<\/option><option value='izm' >Izmir<\/option><\/optgroup><optgroup label='Uruguay'><option value='mvd' >Montevideo<\/option><\/optgroup><\/select><\/div><\/li><li id=\"field_30_8\" class=\"gfield gfield--type-text gfield--input-type-text gf_middle_third field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_8'>Quem foi o seu contacto na TIBA?<\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_30_8' type='text' value='' class='medium'    placeholder='Quem foi o seu contacto na TIBA?'  aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_30_9\" class=\"gfield gfield--type-text gfield--input-type-text 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