{"id":24768,"date":"2021-07-26T14:22:44","date_gmt":"2021-07-26T12:22:44","guid":{"rendered":"https:\/\/www.tibagroup.com\/libro-reclamaciones\/"},"modified":"2025-09-22T09:43:12","modified_gmt":"2025-09-22T07:43:12","slug":"libro-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.tibagroup.com\/es\/libro-reclamaciones","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lu8l13gj-bbd070adfde3b8dca9d28463acf165fd\">\n.avia-section.av-lu8l13gj-bbd070adfde3b8dca9d28463acf165fd{\nbackground-color:#b1d1f1;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-lu8l13gj-bbd070adfde3b8dca9d28463acf165fd main_color avia-section-small avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-parallax av-minimum-height av-minimum-height-100 av-height-100  container_wrap sidebar_right'   data-av_minimum_height_pc='100' data-av_min_height_opt='100'><div class='container av-section-cont-open' ><main  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-24768'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ibxrnk-4115e49f61f754362a4a5729b2d0064d\">\n.flex_column.av-1ibxrnk-4115e49f61f754362a4a5729b2d0064d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1ibxrnk-4115e49f61f754362a4a5729b2d0064d av_two_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-16z5jpc-9a0eba200647d38b0b5de900247cd268\">\n#top .hr.hr-invisible.av-16z5jpc-9a0eba200647d38b0b5de900247cd268{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-16z5jpc-9a0eba200647d38b0b5de900247cd268 hr-invisible  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-lu8kvnu6-4a86b0766b373b918cc34ac583c8f698 '  ><div class='avia_textblock' ><h1><em><strong>CANAL DE QUEJAS Y RECLAMOS<\/strong><\/em><\/h1>\n<p>Por favor, proporci\u00f3nanos los datos relevantes sobre la operaci\u00f3n realizada para que podamos revisarla y ponernos en contacto contigo.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ahrcw-d1f452e54610e12909dba5b8a69e476d\">\n.flex_column.av-ahrcw-d1f452e54610e12909dba5b8a69e476d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-ahrcw-d1f452e54610e12909dba5b8a69e476d av_three_fifth  avia-builder-el-4  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  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data-formid='29' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_29' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_29_5\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Sobre ti<\/h2><\/li><li id=\"field_29_1\" class=\"gfield gfield--type-text gfield--input-type-text gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_1'><span class='gform-field-label__text'>Nombre<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_29_1' type='text' value='' class='small'    placeholder='Nombre' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_29_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_3'><span class='gform-field-label__text'>Email<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_29_3' type='email' value='' class='small'   placeholder='Email' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_29_2\" class=\"gfield gfield--type-text gfield--input-type-text gf_left_half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_2'><span class='gform-field-label__text'>Empresa<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_29_2' type='text' value='' class='small'    placeholder='Empresa'  aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_29_4\" class=\"gfield gfield--type-text gfield--input-type-text gf_right_half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_4'><span class='gform-field-label__text'>Tel\u00e9fono<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_29_4' type='text' value='' class='small'    placeholder='Tel\u00e9fono'  aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_29_6\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Sobre tu embarque<\/h2><\/li><li id=\"field_29_19\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_19'><span class='gform-field-label__text'>Tipo de incidencia<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_19' id='input_29_19' class='small gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Tipo de incidencia<\/option><option value='Queja' >Queja<\/option><option value='Reclamo' >Reclamo<\/option><\/select><\/div><\/li><li id=\"field_29_20\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_20'><span class='gform-field-label__text'>Operador TIBA que te atendi\u00f3<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_20' id='input_29_20' class='small gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Operador TIBA que te atendi\u00f3<\/option><option value='Agente de aduanas' >Agente de aduanas<\/option><option value='Agente de carga' >Agente de carga<\/option><\/select><\/div><\/li><li id=\"field_29_7\" class=\"gfield gfield--type-select gfield--input-type-select gf_left_third gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_7'><span class='gform-field-label__text'>Oficina TIBA que te atendi\u00f3<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_29_7' class='small gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Oficina TIBA que te atendi\u00f3<\/option><optgroup label='Angola'><option value='lad' >Luanda<\/option><\/optgroup><optgroup label='Argentina'><option value='bue' >Buenos Aires<\/option><option value='mdz' >Mendoza<\/option><option value='sla' >Salta<\/option><\/optgroup><optgroup label='Brasil'><option value='vcp' >Campinas<\/option><option value='cxj' >Caxias do Sul<\/option><option value='cwb' >Curitiba<\/option><option value='itj' >Itaja\u00ed<\/option><option value='joi' >Joinville<\/option><option value='gru' >Sao Paulo<\/option><option value='vix' >Vit\u00f3ria<\/option><\/optgroup><optgroup label='Cabo Verde'><option value='rai' >Praia<\/option><\/optgroup><optgroup label='Chile'><option value='ccp' >Concepci\u00f3n<\/option><option value='scl' >Santiago de Chile<\/option><\/optgroup><optgroup label='China'><option value='ngb' >Ningbo<\/option><option value='tao' >Qingdao<\/option><option value='sha' >Shanghai<\/option><option value='szx' >Shenzhen<\/option><option value='tsn' >Tianjin<\/option><option value='xmn' >Xiamen<\/option><\/optgroup><optgroup label='Colombia'><option value='baq' >Barranquilla<\/option><option value='bog' >Bogot\u00e1<\/option><option value='Zona Franca de Bogot\u00e1' >Zona Franca de Bogot\u00e1<\/option><option value='bun' >Buenaventura<\/option><option value='clo' >Cali<\/option><option value='ctg' >Cartagena<\/option><option value='mde' >Medell\u00edn<\/option><option value='pei' >Pereira<\/option><\/optgroup><optgroup label='Ecuador'><option value='gye' >Guayaquil<\/option><option value='uio' >Quito<\/option><\/optgroup><optgroup label='El Salvador'><option value='sal' >El Salvador city<\/option><\/optgroup><optgroup label='Espa\u00f1a'><option value='alg' >Algeciras<\/option><option value='alc' >Alicante<\/option><option value='bcn' >Barcelona<\/option><option value='bio' >Bilbao<\/option><option value='lpa' >Las Palmas<\/option><option value='mad' >Madrid<\/option><option value='tci' >Tenerife<\/option><option value='vlc' >Valencia<\/option><option value='vgo' >Vigo<\/option><\/optgroup><optgroup label='Guatemala'><option value='gua' >Guatemala City<\/option><\/optgroup><optgroup label='Hong Kong'><option value='hkg' >Tsim Sha Tsui<\/option><\/optgroup><optgroup label='Marruecos'><option value='casablanca' >Casablanca<\/option><option value='tng' >Tanger<\/option><\/optgroup><optgroup label='M\u00e9xico'><option value='mex' >CDMX<\/option><option value='gdl' >Guadalajara<\/option><option value='leo' >Le\u00f3n<\/option><option value='mid' >M\u00e9rida<\/option><option value='mty' >Monterrey<\/option><option value='qro' >Quer\u00e9taro<\/option><\/optgroup><optgroup label='Mozambique'><option value='mpm' >Maputo<\/option><\/optgroup><optgroup label='Panam\u00e1'><option value='pty' >Panam\u00e1 City<\/option><option value='onx' >Zona Libre de Col\u00f3n<\/option><\/optgroup><optgroup label='Per\u00fa'><option value='lim' >Lima<\/option><\/optgroup><optgroup label='Portugal'><option value='cbp' >Coimbra<\/option><option value='lis' >Lisboa<\/option><option value='opo' >Oporto<\/option><option value='sie' >Sines<\/option><\/optgroup><optgroup label='Rep\u00fablica Dominicana'><option value='sdq' >Santo Domingo<\/option><\/optgroup><optgroup label='Tunez'><option value='tunis' >Rades<\/option><option value='sfax' >Sfax<\/option><option value='sousse' >Sousse<\/option><\/optgroup><optgroup label='Turqu\u00eda'><option value='ist' >Estambul<\/option><option value='izm' >Izmir<\/option><\/optgroup><optgroup label='Uruguay'><option value='mvd' >Montevideo<\/option><\/optgroup><\/select><\/div><\/li><li id=\"field_29_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gf_middle_third field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_29_8'><span class='gform-field-label__text'>Qui\u00e9n fue tu interlocutor en 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